The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below.

• We currently do not ship overseas.
• All orders placed are subject to confirmation and acceptance by amfmerchandise.com.au.
• To minimise errors and improve efficiency, orders can only be placed using our on-line ordering system. Any quantity in stock displayed on our web site should be considered as a guide only.
• Quantity in stock does not take into account existing orders placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.
• To cancel an order please contact us as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
• Cancellations may be communicated email.

Payment:

• For on-line orders, accepted payments include credit cards (Visa and Master card). There is no additional charge for Visa/MasterCard payments.

Shipping:

• We do ship to third party addresses unless that address is known and can be verified by amfmerchandise.com.au.
• Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods.
• amfmerchandise.com.au will make every effort to deliver on time, however, we shall not be held liable for delay or lost shipment.
• Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
• We undertake to dispatch your order normally in 1 - 2 days, in some circumstances this may be up to 4 days, however we will contact you to let you know of any delays. If you have not received your order after this time, please contact us urgently.

Returns and refunds:

• Please select carefully at the time when you place your order.
• Returns for refund will only be accepted within 7 days of you receiving the goods.
• A restocking fee of 15% of the purchase price will be deducted.
• Returned goods must be in their original condition and include all the original packaging. Shipping and handling costs are not refundable.
• This return for refund policy is applicable also to change of mind, and lack of expertise for installation etc.
• Any incorrect, missing or damaged items received must be reported to amfmerchandise.com.au within 24 hours of you receiving the delivery. This can be done by e-mail or phone.
• Should your product prove to be faulty or defective on arrival, we offer you a full refund or replacement (inc postage) . This policy applies to items on Sale
• If item(s) received is not what was ordered please do not open any sealed packaging (ie shrink wrapping etc) Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s). No refund can be offered if this case exists.
• amfmerchandise.com.au owns the title of any extra goods shipped with your order that have been despatched in error.

Warranty claim:

• All goods sold by amfmerchandise.com.au come with a standard manufacturer's back to base warranty. This means that the faulty item/s must be returned to us at the earliest possible convenience.
• Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
• amfmerchandise.com.au is responsible for the handling of most products' warranty processes.
• Warranty only covers the item(s) sold by amfmerchandise.com.au. Warranty does not cover any other equipment used in conjunction with the item(s) sold by amfmerchandise.com.au.
• Customers must request a RA (Return Authorisation) number prior to returning any merchandise to amfmerchandise.com.au. This RA number is deemed effective for 10 days including the day of issue. RA numbers can be obtained by e-mailing our support. RA numbers are only issued when we consider the item is in fact faulty from the descriptions provided by the customer.
• A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by amfmerchandise.com.au to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collect.
• All warranties are voided if the returned product is found in any way to be mishandled, installed incorrectly, modified, tampered, abused, physically damaged or used under wrong voltage etc.
• Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description must be sent together with all the returning warranty goods. Goods returned with "faulty " will not be acknowledged and the parcel will be returned to the customer.The customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to amfmerchandise.com.au. We are not responsible for any parcel missing in transit, on its return back to us.

Warranty turnaround time:

• Turnaround time for warranty claims largely depends on the suppliers or distributors. We will try our best to speed up the process. We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order.
• amfmerchandise.com.au is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.

Disclaimer:

• Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
• Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
• Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products may differ slightly.
• Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.